FAQs & Shipping Info

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my order?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 10-20 days. Delivery details will be provided in your confirmation email.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Can I return my product?

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly at support@ekotraveler.com and we’ll take you through the process.

Can I get my product personalized?

It depends on the quantity you order. Please don't hesitate to contact us for wholesale inquiry with your own  personalized engraving or packaging. 

Shipping and Delivery Information

At Eko Traveler, our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and postal service process the orders, which takes an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 21 days to arrive at their destination but can take longer from time to time. 
  • IMPORTANT NOTE: there will be a promised delivery date. If we fail to deliver by the promised date, you will get a full refund and get to keep the product if it arrives later. Unfortunately, due to uncertainty of many shipping conditions, no refund will be issued for long shipping time during the promised time frame. Thank you for your understanding!